Refund & Cancellation Policy

This policy covers every paid plan on ProSuite OS: Job Seeker Basic/Pro/Premium and Employer Growth/Scale/Enterprise, and the one-time ProSuite OS Healthcare toolkits (Section 7). Payments are processed by Razorpay.

1. Billing

Subscriptions are billed in advance for each billing cycle (monthly). Your plan renews automatically at the end of each cycle unless you cancel before the renewal date.

2. Cancellation

• You can cancel your subscription at any time from Subscription/Settings (Job Seeker) or the organization’s Subscription page (Employer, Owner only).
• Cancelling stops future billing. You keep access to your plan’s features through the end of the billing cycle you already paid for.
• At the end of that cycle, your account or organization reverts to the free/trial tier; paid-only content already created (e.g. saved resumes, analyses, Internal Job history) remains visible under whatever access rules the free/trial tier allows, and nothing is deleted as a result of cancelling.

3. Refunds

We do not offer refunds or credits for a partially used billing cycle, including if you cancel partway through one, use only part of your plan’s allowance, or forget to cancel before a renewal. All charges are final once processed, except as described in Section 4.

4. Exceptions

If you believe you were charged in error — for example, a duplicate charge, a charge after you had already successfully cancelled, or a technical failure on our side that charged you without granting the corresponding access — contact us at support@prosuiteos.com within 30 days of the charge. We will review each case individually and, where the error is confirmed, issue a correction or refund via Razorpay to your original payment method.

5. Failed or disputed payments

If a renewal payment fails, Razorpay may retry it automatically for a limited period; if it continues to fail, your plan may be downgraded to the free/trial tier until payment succeeds. If you dispute a charge directly with your bank or card issuer (“chargeback”) without first contacting us, we reserve the right to suspend the associated account pending resolution.

6. How to cancel

Job Seeker: open Subscription from the app menu and choose Cancel. Employer: an organization Owner opens the Subscription page from the Employer dashboard and chooses Cancel. If you’re unable to access either page, contact support@prosuiteos.com and we’ll process the cancellation on your behalf.

7. ProSuite OS Healthcare toolkits

The NABH Entry-Level Readiness Kit and the DPDP Readiness Toolkit for Healthcare Providers are one-time purchases, not subscriptions. Sections 1 to 6 do not apply to them; this section does.

• Price by size. Each toolkit’s page shows its founding price for one facility, by number of beds. For more than 100 beds or more than one site, we confirm the price with you before you pay a deposit.
• Deposit. You reserve a toolkit with a ₹999 deposit, which counts towards its price. The deposit is refunded in full on request at any time before you pay the balance.
• Delivery. After you reserve, you complete a short questionnaire. Your toolkit is ready within 30 days of the completed questionnaire. When it is ready you see a preview, then pay the balance to receive the editable files.
• Missed delivery. If your toolkit is not ready within 30 days of your completed questionnaire, everything you have paid is refunded in full on request.
• Revisions. One round of revisions within 14 days of delivery is included.
• After delivery. Because the files are digital, there is no refund once the editable files have been delivered, unless the toolkit is materially different from what its page describes.
• Liability. Our liability for a toolkit is limited to the amount paid for it. Decisions on certification, accreditation or insurance rest with the assessing body or insurer, and how the documents are adopted rests with your team.
• How refunds are paid. To your original payment method through Razorpay, within 7 working days of approval.
• To ask for a refund, email support@prosuiteos.com with the name and email used to reserve.

8. Contact us

Billing questions or disputes can be sent to support@prosuiteos.com.